“Give me just 1 day… and I’ll teach you’re people how Ethics can have a positive impact on the bottom line. They’ll learn how to increase sales and customer service scores while complying with your Code of Ethics. You’ll learn how to retain your best employees!”
What is the one thing that is missing, or perceived by the public as being missing, in business today? Ethics...
I offer a unique way of improving sales and customer service performance; by improving your employees' understanding of ethics. By exploring this topic in detail, people become acutely aware of ethical and unethical behaviors and how they affect the bottom line.
Don't worry! I don't bore people by reading your Code of Ethics. However, I do encourage them to read it on their own time.
“Achieving Exceptional Customer Service Through Ethics.”
Do you remember the last time you had a truly great customer service experience? How many people did you tell about it, 2 to 3? Now, do you remember the last time you received horrible customer service? You probably told that story for weeks to anyone who would listen and still keep it in the back of your mind for when the chit-chat gets slow at parties. How do you deliver a great customer service experience every time? Attendees will learn the following
“How Ethics Can Increase Your Bottom Line.”
Nobody wants to be sold to. People want to do business with others they trust and feel comfortable with. High pressure selling puts customers off and often results in decreased sales and missed quotas. How much easier would your job be if customers looked forward to buying from you and they referred tons of new clients to you? Attendees will learn the following:
Let’s face it, business is tough in a down economy and when business gets tough the temptation for unethical behavior is amplified. With unemployment numbers so high, everyone feels the pressure to perform or else become just another statistic. How do successful companies deal with the increased possibility of unethical behavior by their employees and still remain profitable? Attendees will learn the following:
My keynote addresses and breakout sessions are designed to provide solid actionable information regarding how Ethics can improve your sales figures and result in a higher quality customer service experience.
I can provide coaching for clients who wish to have ongoing "refreshers" in ethics. This comprises periodic telephone calls, webinars, or additional in-person training sessions.
Ethics Based Sales and Customer Service Training
What is the one thing that is missing, or perceived by the public as being missing, in business today? Ethics...
I offer a unique way of improving sales and customer service performance; by improving your employees' understanding of ethics. By exploring this topic in detail, people become acutely aware of ethical and unethical behaviors and how they affect the bottom line.
Don't worry! I don't bore people by reading your Code of Ethics. However, I do encourage them to read it on their own time.
Topics Include
“Achieving Exceptional Customer Service Through Ethics.”
Do you remember the last time you had a truly great customer service experience? How many people did you tell about it, 2 to 3? Now, do you remember the last time you received horrible customer service? You probably told that story for weeks to anyone who would listen and still keep it in the back of your mind for when the chit-chat gets slow at parties. How do you deliver a great customer service experience every time? Attendees will learn the following
- What is meant by Ethics.
- Why the “Golden Rule” doesn’t always work.
- Public perception IS reality.
- How to get customers actively promoting your company.
Nobody wants to be sold to. People want to do business with others they trust and feel comfortable with. High pressure selling puts customers off and often results in decreased sales and missed quotas. How much easier would your job be if customers looked forward to buying from you and they referred tons of new clients to you? Attendees will learn the following:
- Definition of Ethics and how it differs from Morals and Legality.
- How Ethical behavior builds trust.
- How to avoid the pitfalls of unethical behavior.
- Employing Ethical behavior to increase sales.
Let’s face it, business is tough in a down economy and when business gets tough the temptation for unethical behavior is amplified. With unemployment numbers so high, everyone feels the pressure to perform or else become just another statistic. How do successful companies deal with the increased possibility of unethical behavior by their employees and still remain profitable? Attendees will learn the following:
- What is meant by “Good Ethics”?
- Difference between Ethics, Morality and Legality.
- Why do people act unethically?
- The perils and rewards of Ethical behavior.
- Definition of Business Ethics.
- Why what’s Legal is not always Ethical.
- The importance of public perception.
- How good Ethics will positively affect your bottom line.
Keynotes and Breakout Sessions
My keynote addresses and breakout sessions are designed to provide solid actionable information regarding how Ethics can improve your sales figures and result in a higher quality customer service experience.
Coaching
I can provide coaching for clients who wish to have ongoing "refreshers" in ethics. This comprises periodic telephone calls, webinars, or additional in-person training sessions.
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